1 minute readReference note
How are AI answers that describe a discontinued offering as available corrected?
In brief
An answer about a discontinued offering should state whether it is unavailable, still supported for existing users, or replaced by an alternative. Those states have different consequences for a buyer. A general claim that the company no longer provides the product can be as misleading as claiming it is available to everyone.
The public record often contains valid old launch pages, archived service descriptions, and external profiles. The useful correction explains the date, affected audience, support arrangement, and available route for current needs. Where a page remains online for historical or support reasons, its status should be obvious rather than dependent on the reader inferring it from an old date.
Test current-buying questions and historical descriptions. Distinguish a new offering, a product rename, and a complete retirement with precise lifecycle labels. Correct relevant profiles and clarify company information, then retest answers for the current status. Track the accuracy of eligibility, purchasing, and ongoing-support descriptions across the AI products being assessed.